Done-for-you AI automation & workflow systems
You tell us what’s broken. We build the system that fixes it.
Slow follow-up. Retyped data. Tools that don’t talk to each other. Processes that only work when one person remembers. For established businesses in the UK & US, Luvik studies how your operation actually runs, finds where time and money are being lost, and designs, builds and supports the systems that fix it — around the tools you already use.
A free 15-minute call. You describe how your business runs; we tell you what we’d automate, what we’d leave alone, and what it would take. If automation isn’t the answer, we’ll say so.
01 The problem
Most businesses run on manual work nobody chose.
An enquiry arrives and waits until somebody has a spare minute. The same customer details get typed into the CRM, the invoice and the spreadsheet. Jobs are handed over by forwarding an email thread. The month-end report is assembled by hand, from three systems, late. Follow-up happens when someone remembers — which means it mostly doesn’t.
Nobody designed it this way. The tools were never connected, the processes grew as the business did, and there was never a quiet week to fix any of it.
That’s not a people problem. It’s a missing system — and systems can be built.
02 What we build
Built around your business — not sold from a template.
No two builds are identical, but the work falls into five areas. Every one is designed around the tools you already use and the way your team already works.
Every enquiry answered. Every follow-up made.
Enquiries responded to in minutes instead of days, tracked through your pipeline, and chased until there’s an answer — including the old quotes and lapsed customers you already paid to win.
- Instant enquiry response and CRM logging
- Follow-up sequences based on stage and behaviour
- Revenue recovery — reactivating dormant leads and past customers
- Appointment booking, confirmations and reminders
Customers answered — without interrupting your team.
Routine conversations handled reliably across phone, SMS, WhatsApp and email, with anything unusual routed to a person who has the full context.
- AI voice answering and call handling
- SMS, WhatsApp and email workflows
- Customer service triage and routing
- Edge cases handed to humans, with context
Hand-offs that happen without being chased.
The steps between “job won” and “job done” — onboarding, scheduling, document collection — run as a sequence instead of a memory test.
- Client onboarding triggered by signature or payment
- Job scheduling and dispatch workflows
- Document collection and chasing
- Task hand-offs between people and tools
The numbers assemble themselves.
Data moved between systems without retyping, and the reports you actually read compiled automatically — on schedule, from live figures.
- Data entry and movement between systems
- Management reports compiled automatically
- Proposal and document generation
- Invoicing and record-keeping workflows
When off-the-shelf doesn’t fit, we build what does.
Private internal tools for the workflow only your business has, dashboards that show the numbers you actually run on, and connections between software that was never designed to talk.
- Internal tools for specialised workflows
- Operational dashboards
- Integrations between disconnected software
- AI steps inside your existing processes
Every build starts with your process — not with a product we want to sell
03 Built & running
Working systems, not promises.
Three of the systems we’ve built. All real, and all shown working on the assessment call — no mock-ups, no borrowed screenshots.
SMS & WhatsApp booking automation — live and customer-facing inside a running business.
AI voice receptionist — answers, qualifies and books appointments. You can hear it on the call.
Luvik’s own outreach engine — researches companies, drafts and sends, with a human approving every message. If Luvik emailed you, this wrote it.
A job-scheduling and invoicing build is also available to see on request. We show what we’ve built — we don’t borrow anyone else’s results.
04 How we work
More than connecting apps. A proper build, in five stages.
You see the design before we build, and the system working before it goes live.
How the work happens now. The tools, the hand-offs, the exceptions, and where the time actually goes — from the people who do it.
The improved workflow, on paper first. What gets automated, what gets connected, and what deliberately stays human. You approve it before anything is built.
Wired into your existing tools. Built around the CRM, calendar and inbox you already use — not a rip-and-replace.
Run against real scenarios first. Edge cases, bad inputs and failure modes — before the system touches live work, not after.
Deployed, documented, handed over. Training where needed. Then we monitor and improve it — or hand you the keys.
Nothing goes live untested · nothing sends without your approval · everything is documented
05 What this looks like
The same work, before and after a system.
Illustrative examples of the kind of systems we design — not client case studies. The specifics are always built around your business, your tools and your process.
The form email sits in the inbox until the evening. Details get typed into the CRM the next day — if the enquiry hasn’t already gone elsewhere.
Logged, acknowledged and routed in under a minute. The owner is notified, the follow-up is scheduled, and nothing depends on who saw the inbox first.
Payment lands, then someone has to remember: the welcome email, the folder, the intake form, the kick-off call. Every client gets a slightly different version.
Payment triggers the whole sequence — welcome, documents, intake chase, kick-off booking — with a checklist a human signs off at the end.
Figures copied from three systems into a spreadsheet every month — an afternoon of copy-paste, and a report that’s out of date by the time it’s read.
Compiled automatically from live figures, with a readable summary landing in your inbox on schedule. The afternoon comes back.
Old quotes and lapsed customers sit unchased in the CRM — revenue the business already paid to win, decaying quietly.
Worked back to life politely and persistently — re-engaged one by one, with every reply routed to you and every opt-out honoured instantly.
06 Why Luvik
The difference between connecting apps and building a system.
Business first, software second
The assessment starts with how you make money and where it leaks — not with a tool we want to sell. If the honest answer is that automation won’t pay for itself, that’s the answer you get.
Bespoke, owned end to end
Designed around your process, built on your existing tools, tested against real scenarios, documented, and supported after launch. One owner from diagnosis to handover — nothing falls between contractors.
Human where it matters
Judgement calls, sensitive conversations and unusual cases are routed to people deliberately, with context attached. Automation that knows its limits is what makes it safe to rely on.
Count the hours your team spends each week on work that follows the same steps every time. That arithmetic is the whole pitch.
07 Who does the work
Founder-led, deliberately.
Luvik is run by its founder, Henok Gabrat. The person you speak to on the assessment is the person who studies your operation, designs the system, builds it and stands behind it — not an account manager relaying notes to a delivery team.
That has a practical consequence: nothing gets promised on a call that can’t be built, and nothing gets built that doesn’t survive contact with your actual operation. A bad-fit build costs us more than it costs you.
08 Working together
Scoped like an engineering project, not sold like a subscription.
There’s no pricing menu here, because a two-day integration and a multi-system build shouldn’t cost the same. Every project is scoped individually — and the quote is agreed before any work starts.
Free · 15 minutes
You describe how the business runs and where it hurts. We tell you what we’d build, what we’d leave alone, and roughly what it would involve.
- No preparation needed — just how your week actually works
- Working systems shown live on the call
- A rough sense of scope and timeline before you commit
Fixed quote · agreed up front
The workflow designed on paper, approved by you, then built, integrated and tested against real scenarios before anything goes live.
- Priced on complexity, integrations, data and testing
- Design approved before build starts
- Timeline stated in the proposal, not discovered later
Optional · month-to-month
We monitor, maintain and improve the system as your business changes — or hand over documentation and training so your team runs it.
- Monthly, no lock-in — stop whenever you like
- Changes and improvements as the business evolves
- Everything documented either way
What moves the price: the number of systems being connected, data volume and quality, security requirements, how much testing the workflow warrants, and whether we run it or you do. What never moves it: padding, retainers for idle time, or software you don’t need.
Fifteen minutes, free. You’ll leave knowing what we’d build and what it would take — whether or not you work with us.
09 Fit & fair questions
Who it’s for
A good fit
Established businesses with real operational load: repetitive admin, a pipeline of enquiries or jobs, several tools that don’t talk to each other, hand-offs between people. You have a process — it just lives in inboxes and memory, and you want it to live in a system. Industry matters less than the shape of the problem.
Not a fit
Shopping for the cheapest possible build, projects with no owner on the client side, anything that relies on spam or non-compliant outreach, or the hope that a business can run with no humans at all. And if an off-the-shelf tool already solves your problem, that’s the recommendation you’ll get.
Fair questions.
Work that follows rules, even messy ones: responding and following up, moving data between systems, assembling documents and reports, scheduling, chasing, routing. The honest test is whether you could write down how it’s done. If it needs genuine judgement, it stays with a person — and the system is designed to hand it over properly.
No — the default is to build around what you already use. Most systems we design connect existing tools rather than replace them. If a tool is genuinely the bottleneck, we’ll say so and explain why, but a rip-and-replace is never the starting assumption.
Almost certainly. Anything with an API, an export, or email and webhook triggers can usually be integrated — which covers the mainstream CRMs and most industry-specific ones. It’s one of the first things confirmed at the assessment, before any commitment.
The design always is — it starts from your process, your tools and your exceptions. Underneath, we reuse proven components where that makes the build faster and more reliable. You pay for a system that fits, not for reinventing plumbing.
It depends on scope, honestly stated: a single well-defined workflow is typically a small number of weeks; multi-system builds take longer. The timeline is set out in the proposal before you commit, and testing is part of it — we don’t compress the stage that keeps the system reliable.
By scope: the number of systems connected, the complexity of the workflow, data volume and quality, security requirements, and how much testing it warrants. You get a fixed quote after the assessment, agreed before any work starts. Ongoing support, if you want it, is a separate monthly amount with no lock-in.
It’s deployed, documented and handed over, with training where needed. From there, two options: we run it — monitoring, maintenance and improvements, month-to-month — or your team runs it using the documentation. Either way you’re not dependent on us to keep the lights on.
Your data is used only to build and run your system — never pooled, resold or reused for anyone else. Access is limited to what the workflow actually needs, and when an engagement ends your records are returned or deleted on request. The detail is on the privacy page.
That’s the normal outcome, not the exception. The design stage decides what gets automated, what gets connected, and what deliberately stays human — and the handover between system and person is engineered as carefully as the automation itself.
Luvik is run by its founder, Henok Gabrat. The person on the assessment call is the person who designs and builds your system — not a salesperson handing you to a delivery team.
Final section — 10
Tell us how your business runs. We’ll tell you what we’d build.
Fifteen minutes: where the time goes, which tools you use, what keeps slipping. You’ll leave with a straight answer on what’s worth building in your business — and what isn’t.
Luvik is run by its founder, Henok Gabrat. The person on the call is the person who builds your system.